That's not how facts or statistics work. "Feelings" are not facts.
That's how we judge these days isn't it? Feelings?
We "feel" bad for someone who just needs a loaf of bread to prevent starvation so we make shoplifting up to 1,000 worth of merchandise the equivalent to a jaywalking ticket (hyperbole as I do think it's to slightly more serious, but only slightly)
So when people walking around New York for instance, notice open air markets full of stolen goods on many streets, and even the milk they buy at the corner store (hyperbole again) has to remain under lock and key at the store to keep it out of the hands of thieves, then crime is out of control there regardless of what the statistics or the law says, because the issue of crime has affected everything about day to day life.
you can tell someone that stealing a few items isn't a crime worth bothering with, but when things get out of hand they begin to affect people more and more in their daily life.
Things like this affect the poor areas first, and it trickles up and affects everyone at some point.
Telling people there's no crime is great, but most people need to FEEL the experience of not living in a crime infested town, and many people are no longer having the low crime experience.
Both the numbers and the experience used to match (it used to be the numbers always matched the reality of day to day life) but they don't really match anymore. So people use their own two eyes. They trust them.
To be honest, I'm rather amazed more people aren't making trips into areas like New York and loading up on stolen goods to resell elsewhere. I mean, it's like they are giving away everything..
We do actually live in a fairly decent society at large, but bad actors are always the problem for the rest of us, especially in fairly decent societies because you end up being more trusting of people in general. The bad actors will always take full advantage of that.