old reports

[flaglady]

some not worked at all, some with only one post, dating back to the beginning of the month.

What are we going to do with them all? We should have some protocol for handling these.

There must be around 280 reports in the live files and about 40 of them date back to before 8th August.and before. At three weeks old they're too ancient to be actioned now and it seems to me the only option is to close and archive them regardless.

We need to do something ....

[LilLamb219]

I don't know...some days we get so many reports that it's overwhelming to even begin to work them. I think that's where the problem lies...we probably all want to avoid those days ;)

[Jim47]

What would help is if we were able to change protocal to where we wern't required to send out rfe's to get anything done, that in itself just triples the work load, and most people won't even answer or comply.

[flaglady]

Got a point there, Jim.

[JAS4Yeshua]

Maybe, with consensus from the appropriate forums, the ET mods/supers can work together to get the older reports resolved so that the forums are up to date. It would be a temporary situation to resolve a large problem.

[Jim47]

Just a suggestion as I'm not the admin ;) but Tishri and I discussed this a few weeks ago when I became hopelessly buried.

Because of the sheer number of reports we need to set priorities on the more seriious ones, and maybe pass the others by until we have suffiecient staff to do them all. This way the worst ones all get attention and those that are not serious won't matter that much anyway. In my own eyes, once soemthing has been written and posted the damage is done, and 99% of the time the only people who care are the ones who filed the reports. While we don't want to deprive anyone of justice and fairness, we do need to give more attention to the worst ones.

Here is a suggestion I have and lets see how many agree with it.

Sometime last year I helped debate work reports as they were behind as well. They had a spcial coding system.

Reports needing a supervisor were coded with a certain icon and others that needed staff concensus were coded with another Icon.

We have a few gerneiric icons in our post box,

we could use the yellow triangle to get attention of a supermod or admin, the blue question icon could be for a report that was questionable if it is even a violation.

The yellow thumbs up could be no violation

The orange smiley frown could be for a serious problem.

There are others there we could use too, if anyone likes this coding system idea then lets develope it and make a master icon sticky in ET reports and send out all mods a PM so they know what its about.

The idea is that the first mod to open the report would then makde a brief post or what ever he/she thought necessary and post the appropiate icon so the rest of the team would know if it was important without having to open it. Of course if anyone has a better idea thats fine, but I do think we need to work out a system. :)

[flaglady]

Yes, I remember that. It is a good system .

However, I was more thinking about the reports that, being now three weeks old, can't, in fairness, be actioned but need conclusion even if it's only to close and archive them.

And should there be a time scale beyond which it is unreasonable to action any report whether major or minor although a seriously egregious violation would still need to be dealt with. Although had it been that serious, methinks people would still have been reporting it anyway even though they can't do that now.

[Jim47]

I guess there sin't much we can do about those that have expired, but a syatem like this wpuld help to make sure the bad ones do get taken care of.

[Tishri1]

What would help is if we were able to change protocal to where we wern't required to send out rfe's to get anything done, that in itself just triples the work load, and most people won't even answer or comply.yep we can do that:thumbsup: we just need to get everyone on board with the idea:wave:

I like all these ideas guys

as far as the ones past 2 week old I think if its due to a RFE that was ignored that person should be PMed and warned that he ignored our request and that is well rude:(.....then we should delete the whole post or edit it if we have time

the rest can be closed and archived

how does that sound:thumbsup:

[Jim47]

yep we can do that:thumbsup: we just need to get everyone on board with the idea:wave:

I like all these ideas guys

as far as the ones past 2 week old I think if its due to a RFE that was ignored that person should be PMed and warned that he ignored our request and that is well rude:(.....then we should delete the whole post or edit it if we have time

the rest can be closed and archived

how does that sound:thumbsup:



Umm, no one told me how to archive. I'mm assuming we jsut make sure the thread is closed and then move it to the archived forum, is that keyrect? ;)

[flaglady]

Indeed it is, bro!!

I alsom started a thread (with a poll - LOL!!) about the marking system in here and then put another thread asking ET peeps to come vote. Think they may be more likely to come if there's a vote involved!

[Lel]

Since Friendship isn't very busy would you guys like me to just archive all the closed reports? That will free you up some. I sweep in once a day, clean up all the reports, and then you don't worry about it.

Whatcha think?

-Janitor Lel

[flaglady]

That's really kind of you, hun but we are pretty much up to date with that. It's all the old still open and largely unworked reports that are causing me concern.

I just want a declaration that after such and such a time, we can get rid so I can clear them out. I would have thought that an unworked report that was three weeks plus old would be too old to action anyway.

BUT - do we just close and archive them? place a closing post that they are being abandoned through being too old, or what?

I did close and archive scores from July that were largely with 0 posts but when it got into August, I thought I'd better stop and see what folk thought before taking unilateral action!

[Lel]

Well, I was trying to bump them?

I will be honest, I am very, uh, retentive about organizing reports. I can bump things at a certain point (say, 7 days) for more input. Thing is that a lot of the reports are for forums where there aren't three mods around to agree on anything.

Me go 'way now. :sorry:

[flaglady]

Oh - so we've bothbeen at it. eh? Suppose we get together and coordinate our efforts.

You take the red ones and I'll take the green ones! http://i21.photobucket.com/albums/b286/flagady15/smilies/whistling.gif

[Lel]

Okay, how do I know if they're green? :sorry:

As I said, retentive. ^_^

[flaglady]

That was what's called a joke, Lel!! Not a very brilliant one but then it is almost 2am!!

[Lel]

Hehehe...I saw that just as I was leaving work and my co-worker ran up and we had one of those after 5 pm events you have to resolve that day, yanno how it is. :)

[Tishri1]

Since Friendship isn't very busy would you guys like me to just archive all the closed reports? That will free you up some. I sweep in once a day, clean up all the reports, and then you don't worry about it.

Whatcha think?

-Janitor Lel

Well, I was trying to bump them?

I will be honest, I am very, uh, retentive about organizing reports. I can bump things at a certain point (say, 7 days) for more input. Thing is that a lot of the reports are for forums where there aren't three mods around to agree on anything.

Me go 'way now. :sorry:Lel we could use any help you could give us I am mostly concerned with reports where we have asked for a RFE and the member didnt give us one and it got dropped that way, could you help bring those back up even if they are over 2 weeks old (if they are still open that is) I dont want member to get away with ignoring us so I want to at least edit those ones:thumbsup:maybe delete them:thumbsup:

[flaglady]

I can do that as well!

[stone]

the sda and messianic forums have the most unworked reports from forums i cover. Non-denom doesn't generate much reports, but because i'm so busy working reports and sending out rfe's for sda and messsianic i get very little time to actually read through the threads in non-denom.

I like the smile system.

I can read through all the sda and messianic reports that are... are we gonna go with 2 weeks old or 3 weeks old, and view for serious offenses and bump those, then just close out all the others that are no so serious?

[flaglady]

sounds like a plan!

[stone]

I'll plan to go through all the messianic and sda reports in the morning.

Should we close the ones over 2 or 3 weeks?

I'll add a link to this thread in the ones that i close.

Should i add non-denom to this list?

[Jim47]

I'll plan to go through all the messianic and sda reports in the morning.

Should we close the ones over 2 or 3 weeks?

I'll add a link to this thread in the ones that i close.

Should i add non-denom to this list?



I asked Tishri if it was written into a current protocal and she said it is not, but used to be.

If the reports aren't bad ones I guess that would be Ok, but not really the right thing to do either. if they are bads ones then by closing them we have in effect made the report system ineffective.

[Lel]

Lel we could use any help you could give us I am mostly concerned with reports where we have asked for a RFE and the member didnt give us one and it got dropped that way, could you help bring those back up even if they are over 2 weeks old (if they are still open that is) I dont want member to get away with ignoring us so I want to at least edit those ones:thumbsup:maybe delete them:thumbsup:

I'm working on it now while organizing old SDA reports :)

[synger]

I was looking in your wiki forum for a moderation protocol. I missed it, but you may want to add things like two-week actionable window for reports and 24-48 hour response time for RFEs before staff edit/deletion to it. Or whatever your members work out with you. Once you have that sort of thing in place, it can continue to develop as things come up, and it will be a huge help when you have a backlog, or people come in to help you.

[flaglady]

Great stuff! Thank you

[stone]

The sda reports are now all up to date, or left with those that are about a week old pending another mod vote. these should be easier for longhair to find now! ;)



The messianic forum still has about a hundred or so that need to be read through. I'll try and knock out at least a few of those today.

Non-denom only has a couple that need attention.

I didn't notice many from pentecostal.

[LilLamb219]

I'll try to go through some of the MJ ones during lunch now...but wow, there are SO many and some I'm not sure what the violations are, so that's why I sit on some of them. I'll bump up some of the past ones and see what can be done about others.

[synger]

I posted this in the CR, but I wanted to post it here, too.

In case folks are looking to work/bump from oldest to most recent, I've found this search method really useful...

----------------

As I've been helping some groups work on their backlog of reports, I've found searching by report date to be very useful. This allows me to, say, look at all the reports that are still open that were reported a week ago (for groups like Debate where there is a one-week action window on reports). I pull up all the reports that are a week old, comment on them, and thereby bump them for other mods to see before the statute of limitations runs out.

So, in case this would be useful for others, here's how to do it.

In the reports forum, click on Search This Forum, and select Advanced Search

On the left side, you see Search by Key Word

Enter the full date you are looking for, with quotation marks around it:

"08-26-2007"

Then on the right side, in the "Search in Forum(s)" box, deselect the "Also search in child forums" box. This makes it so you don't get archived reports in your results, since archives are usually a child forum of your report forum.

Your results should show you all the open reports that were reported on the day you need.

[Jim47]

I was looking in your wiki forum for a moderation protocol. I missed it, but you may want to add things like two-week actionable window for reports and 24-48 hour response time for RFEs before staff edit/deletion to it. Or whatever your members work out with you. Once you have that sort of thing in place, it can continue to develop as things come up, and it will be a huge help when you have a backlog, or people come in to help you.



How is placing yet more restrictions and requirements on ourselves going to help us? :scratch:

[synger]

It was just suggestions for things that have helped in other teams for getting through backlogs of reports. If there's a two-week actionable window on reports, then those older than that can be closed without action. And if you have a listed time limit for self-edits such as RFEs (like 24 hours from the time the person reads the mail or 48 hours from the time it is issued), then you have a concrete time after which you can go in and staff edit, and then close the report.


In the first instance, it's a restriction on actionable reports, not on mods. And in the second instance it's a restriction on the reported poster, not the mod.

If you already have protocols that work, that's the best thing for your team and you should go with them. These are just suggestions.

[LilLamb219]

We have tried to give within the PM a 24 hour limit for the rfe before the staff does it for him/her. The problem is that sometimes we get so busy with other major reports that we don't have time to go back and check to see if the action was completed...sometimes it takes a week to get back to it.

We really need more mods and less reports. :D

[flaglady]

Don't we though! But it is building up. 5 more mods in training at present. But we need more - lots more.

[Tishri1]

lets pray ABBA will show us what to do:prayer:

[Jim47]

It was just suggestions for things that have helped in other teams for getting through backlogs of reports. If there's a two-week actionable window on reports, then those older than that can be closed without action. And if you have a listed time limit for self-edits such as RFEs (like 24 hours from the time the person reads the mail or 48 hours from the time it is issued), then you have a concrete time after which you can go in and staff edit, and then close the report.


In the first instance, it's a restriction on actionable reports, not on mods. And in the second instance it's a restriction on the reported poster, not the mod.

If you already have protocols that work, that's the best thing for your team and you should go with them. These are just suggestions.




I see where you are coming from, but I firmly believe in being accountable. For instance if we close a report and then go back and make edits to a members post we no longer have a report to state such. It would be like we are hiding things in my eyes.

As for closing reports that the post was no big deal in the first place, I guess thats O'k, but I still prefer to leave them open until such a day comes as we have staff to clean them up, but maybe thats wishful thinking too ;)

[flaglady]

I see where you are coming from, but I firmly believe in being accountable. For instance if we close a report and then go back and make edits to a members post we no longer have a report to state such. It would be like we are hiding things in my eyes.

ummm - close a report and then go back and make edits? Who's suggested that?

Anyway, the report will always be there. Just because it's archived doesn't mean it can't be resurrected. But acting upon it would have to be done before it is closed and archived - anything else is just not on. However, I see being accountable as not taking action on a report that's three-plus weeks old.

[Jim47]

ummm - close a report and then go back and make edits? Who's suggested that?

Anyway, the report will always be there. Just because it's archived doesn't mean it can't be resurrected. But acting upon it would have to be done before it is closed and archived - anything else is just not on. However, I see being accountable as not taking action on a report that's three-plus weeks old.



Ummm :confused: I'm confused FG (flaglady ;) ) but maybe cause I didn't get a lot of shut eye last night :yawn:

So we're going to close reports and archive them, and then bring them back to life and work on them? :eek: or is that not what you said at all :scratch:

[flaglady]

Not at all, hun.

As I see it, what's been suggested - and what's been done - is this

serious violations=discussed=actioned=archived
moderate violations=discussed=actioned or not actioned=archived
minor actions=not actioned=archived

That clearer for you?

[Jim47]

Not at all, hun.

As I see it, what's been suggested - and what's been done - is this

serious violations=discussed=actioned=archived
moderate violations=discussed=actioned or not actioned=archived
minor actions=not actioned=archived

That clearer for you?


I knew I would figure it out :D

yes, much clearer, thanks :hug: