Question about interacting with the staff

[RufusAtticus]

What can a user do if moderators/admins refuse to respond to private messages?

If we can't air our grievances in the open and the staff ignore them in private, what can a user do?

[Erwin]

Go up the chain of command. :) Find out who the Senior Mod is, then Admin, then Senior Admin. Ultimately, it will end up with me.

[RufusAtticus]

Okay. Do you have an easily accessed table for that? If a user is being ignored by a mod, it's kind of hard to ask them who their manager is? It'd be like shopping at the Gap.

[Auntie]

Rufus,

This page is a who's who of all the Mods:

http://www.christianforums.com/showgroups.php




Hope that helps.:)

[RufusAtticus]

Thanx Auntie.

What can a user do if he is being ignored by the head man?

On CF, do mods & admins forward private complaints to the rest of the staff or do they simply deal with it own their own?

[Erwin]

If you are ignored by me, then you're in trouble. :) Private complaints may be handled by staff themselves, or shared with other staff. It depends on the situation.

[TheBear]

Are you talking about being ignored after several back and forth PM's with a staff member on the same issue, or are you refering to something else?

[Erwin]

Remember, staff members are not here for your disposal - they are here to maintain the forums. If I ignore your PM, it means I have answered your question in a previous PM. I get lots of emails and PMs daily, and cannot possibly address all of them.

[RufusAtticus]

Erwin
Remember, staff members are not here for your disposal - they are here to maintain the forums. If I ignore your PM, it means I have answered your question in a previous PM. I get lots of emails and PMs daily, and cannot possibly address all of them.

I understand how you and the rest of the staff can be busy and miss pms. I also have been patient in the past and waited days and weeks for responses. However, I have asked questions of moderators before who don't even respond to the first PM on the message. It seems a little off to me.

And doesn't the fact that I still have questions that they haven't been answered?

Today at 08:00 PM TheBear said this in Post #7 (http://www.christianforums.com/showthread.php?postid=673936#post673936)

Are you talking about being ignored after several back and forth PM's with a staff member on the same issue, or are you refering to something else?



I'm refering to having a discussion with staff members who simply quit responding with no resolution or even acknowledgment, even when we were one response away from a resolution.

[TheBear]

http://www.christianforums.com/threads/36626.html

[RufusAtticus]

TheBear,

What does that link have to do with this?

[TheBear]

PM me with the details. I'll see what I can do to help.

[RufusAtticus]

pm sent

[webboffin]

Are your PMs respectful perhaps?

[TheBear]

Things have really changed over the years. :D :wave: